This leads to a ton of confusion on the part of our ushers and customers. Several people who bought tickets for the 11:00 am show either mix up their times or decide to come to the 1:00 pm show instead without telling us, and because it is within two hours of the show time, our ticket scanners do not detect that they are at the wrong performance. If the seats they paid for are unavailable, the site books them in different seats or just takes their money and doesn’t book any tickets.Īnother issue is that there are two shows: one at 11:00 am and one at 1:00 pm. It turns out that many people bought their tickets from an unverified third party which takes their money and then books the seats on our website. Normally, our customers are pretty easy to manage, but tensions are running high today as there are numerous ticketing issues.
Most of the patrons are parents with gaggles of young children. We have a chamber music performance today - basically a small group of musicians playing Christmas carols while the emcee invites the audience to sing along.
